Local # portability essays

Local # portability essays On November 22, 2003 the Federal Communications Commission (F.C.C.) Mandated a law called Local Number Portability or L.N.P. On that day on which L.N.P. came into effect, wireless customers swarmed into local Verizon Wireless retail stores nationwide. The porting process can take anywhere from three hours to three days depending on the original service provider and when that service provider releases the number for use by a new carrier. One particular customer in the Verizon store where I work ported his number on the 22nd of November. However, his phone did not yet port over as late as the first week of December. This was a difficult problem because the customer had to carry two phones for two weeks and was also being billed by two carriers. At the time I realized that if I wanted this customer to continue doing business with my store. I would have to do something quick to satisfy him with our service and to his portability dilemma. First, I had to make sure the port would go through. To solve this problem, I called Verizon Wireless and spoke with a dealer support representative. I explained the problem and insisted that if the port did not go through, the customer would cancel service and return with his original service provider. Knowing that the customer would cancel, the representative made several calls and within minutes the number ported over. I also let the Verizon representative know that I believed that the customer should not have to pay for service he was not able to use . In the end, the representative gave a credit to the customer for one month service. The next thing needed to be taken care of was the bill ...